As a UX designer with experience in design, research, writing, project management, and front-end code, I'm motivated to make things that solve problems while being a passionate advocate for users.

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Improving design through feedback

Staff Performance

Problem

Increase transparency for how staff are measured to improve staff performance

Setup

  • Work with stakeholders to understand the complicated rules for measuring staff performance
  • Translate rules into UI that is easy to understand and navigate while also being thorough and accurate
  • Meet with users to ensure UI meets their needs
  • Update UI based on user feedback

Design Before User Input

two tables showing number of hours billed by category and in relation to yearly targets

UI based on stakeholder feedback

User Feedback

  • Information is good to know, but only useful toward the end of the year
  • Users do a lot of their own calculations to determine how many hours they have left to meet their targets on both a monthly and yearly basis
  • Not all targets are considered equal and should be better defined

Design After User Input

two tables showing total number of hours billed by category and amount remaining to meet yearly targets

UI based on user feedback

Results So Far

  • The section has become the most popular feature on the intranet
  • Staff have a better and more complete understanding of what's expected of them